AFTER-SALES ROUTING / 5 min read
Returns and refunds: start with the order state
A warehouse return, a warehouse-service issue and an international parcel problem follow different paths.
The official Help Center URL was verified, but no detailed return policy was available to cite during this review. No return window, fee, eligibility rule or refund timing is inferred below; the live order/parcel screen takes precedence.
Reviewed 29 August 2026Open the exact order or parcel
Read its current status, notices and available actions before following any general guide. The official workflow separates product orders, warehouse items and international parcels, so the correct record depends on where the problem occurred.
Use the option shown for that order
If the received item, quantity or visible condition is the concern, keep the listing, selected option and warehouse evidence together. Use the action or enquiry route shown on that order. This site cannot confirm that a return or exchange is available.
Use the parcel record for delivery problems
Keep the parcel number, tracking events and any relevant packaging or delivery evidence. Open the parcel details and use the support route shown there or the official Help Center. Do not treat a seller-item issue and an international-delivery issue as the same case.
Ask support; do not invent the missing rule
If the expected option is absent, provide the order or parcel number to the official Help Center. A community reply about another order is not proof of your eligibility, deadline, fee, refund destination or outcome.