013 min read
PLAIN-ENGLISH ANSWER
What is ACBuy?
The short version: it buys from supported Chinese shopping platforms on your behalf, receives the order at a warehouse and helps you arrange international delivery.
READ GUIDECHECKED AGAINST CURRENT ACBUY PAGES
Answers for
the next step.
Start with the problem you have now: a first order, warehouse photos, parcel cost, confusing status or return question. Rules that can change point you back to the current ACBuy screen.
027 min read
FIRST-ORDER CHECKLIST
Your first ACBuy order, step by step
What to do from the moment you find a product until the parcel is dispatched, including the separate international-shipping payment.
READ GUIDE036 min read
WAREHOUSE PHOTOS
How to check warehouse photos
A practical visual check for shoes, clothing and bags, plus the limits that a photograph cannot solve.
READ GUIDE047 min read
BEFORE PARCEL SUBMISSION
Shipping an ACBuy parcel to the UK
How to compare current routes without relying on an old price table, a universal delivery estimate or a courier-name shortcut.
READ GUIDE054 min read
READ THE STATUS IN CONTEXT
Orders, warehouse items and parcels are not the same thing
A quick map of the three account areas that cause the most confusion on a first order.
READ GUIDE065 min read
AFTER-SALES ROUTING
Returns and refunds: start with the order state
A warehouse return, a warehouse-service issue and an international parcel problem follow different paths.
READ GUIDE